Why Behaviour Determines Supply Chain Outcomes, More than Theory or Tools.

14:25 - 15:00

We all have the best tools. We all have strong theories.

Ultimately, it is behaviours that determine supply chain and operations outcomes. This session shares experiences drawing on analytics in many sectors (including Premium Drink, Pharmaceutical, (Rx, Gx, OTC), Medical Device, Food, Chemical). If we can master behaviours, we can change outcomes, whether we are talking about customer service, inventory, cost to serve, or indeed operations costs in the plants.

John Harhen, Director, Orbsen Consulting